Managed IT Support
Day to day managed IT support for home or business
Day-to-day remote & onsite IT support
MacRoots (Pty) Ltd manages Day to Day IT needs through our Managed IT Support solutions, providing you access to our skilled Systems Administrators to support you both onsite and remotely.
MacRoots (Pty) Ltd provides current, up to date IT solutions and a systemised approach to develop or upgrade your IT Setup and optimise your businesses IT Infrastructure. We understand that each organisation is unique and therefore work hard to develop tailored Service Level Agreement options, just for you.
Partner your staff with our team of skilled Systems Administrators, enabling you to leverage off of a host of skills, all housed in one place. We assist on a large scale, to individuals, businesses and schools that need Managed IT Support Solutions, as well as on a more personalised level to individuals and businesses who require Day to Day IT scheduled assistance.
SLA or Adhoc
Service Level Agreements with Scheduled Visits, or Adhoc support available when you need it most
Keep your business running and productive with Business Critical and Emergency Support available
Software & Hardware
Get IT Support on software, hardware and network issues impacting or hindering your productivity
Leverage off our skilled, knowledgable and friendly IT Support team of Systems Administrators
Log, Update and Follow up on all support requests logged with an account on our managed Helpdesk
Schedule our skilled Systems Administrators to assist you on site or remotely, at your convenience
ON-SITE IT SUPPORT
SLA, Day to Day Scheduled Visits or Adhoc support callouts available with MacRoots (Pty) Ltd System Administrators
The MacRoots (Pty) Ltd Systems Administrators are available daily for Scheduled Site Visits or for Adhoc callouts when you need them most. Emergency and business critical callouts are available to ensure operations are not impacted, keeping you or your business at optimum productivity.
A Service Level Agreement (SLA) can be tailored to your IT Support needs and requirements, with personalised account management, monthly reporting and more.
REMOTE IT SUPPORT
Whether your on the road, at home or at the office, get Remote IT Support to keep you running and productive
Through the use of Remote Desktop Access software such as TeamViewer and Anydesk, MacRoots (Pty) Ltd provides Remote IT Support services, allowing you to operate and be supported wherever you are. Due to this, Remote IT Support is not limited to South African users either and MacRoots (Pty) Ltd provides IT Support to users globally.
A Remote Support Service Level Agreement option is available providing work from home businesses and users the IT Support they need, when they need it.